By inputting their zip code into a chatbot, customers can be directed to their nearest store and also receive tailored deals straight to their phone. According to Meta, 45% of users now engage with the digital catalog versus 10% who open the catalog via email. Mukuru, one of the largest money transfer providers in Africa, realized more than $1 million in reduced SMS costs after implementing customer service via WhatsApp. It also improved the reliability and security of wire transfers for the financially excluded communities it serves across the continent. Since the introduction of WhatsApp, the brand’s customer satisfaction has jumped from 65% to 80%. If you are a medium or large company with a large audience base then use WhatsApp business API to make work easier and faster.
A physician or health care provider such as Doctor, Nurse, etc. Can use Whatsapp APIs integration to send reminders to patients, notify them of the scheduled visit to the hospital or help them follow up on the given instructions. To integrate WhatsApp with email marketing tools, you can use custom-built integration or third-party integration tools.
One Dollar at a Time and Beyond
Through Their purchase history, you can send them personalized product recommendations based on their previous purchase. Group Chat can contain up to 259 people, it allows multiple chats at once and members can share images, Gifs, Videos, and also documents. Group Chat can be used by an organization to organize events, discuss a company’s project, or any issues in the organization. People can keep connected with their friends or business partners. What happens when you lack some vital or important nutrients in your body? The doctor obviously will prescribe you to take some vitamins and place you on some diets to gain back those nutrients because they are essential for your well-being. Add information like your business location, description, website, products, and services that are essential for your online presence.
What is WhatsApp? A guide to navigating the free Meta-owned communication platform
Read more about WhatsApp Business API here.
WA Business takes this personalization to the next level, where businesses can communicate with individual customers using the same WhatsApp platform that customers are familiar with. WhatsApp Business is a platform designed for business purposes.
WhatsApp might be a little-known messaging app in the US, but in many parts of the globe, it’s an essential part of everyday life. The Facebook-owned app is easily one of the most popular messaging services in the world. AtKommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support.
To track your revenue metrics just like in tracking sales metrics, you can use the analytics dashboard provided by WhatsApp business API providers or by a third-party tool. You can also decide to use tracking URLs to track your revenues. Multimedia Content includes the use of images, videos, and Gifs to communicate with your audience. It makes your message engaging and they will likely see you as a person and not some sort of bots communicating with them.